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lisawilko

Detachment imposed excess power for the purpose of reducing load

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Detachment imposed excess power for the purpose of reducing load

 

Just arrived at my house in Puglia and have no power. Meter is giving the above message. Does anyone know what this means please?

thanks

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On 4/5/2019 at 10:44 PM, lisawilko said:

Detachment imposed excess power for the purpose of reducing load

 

Just arrived at my house in Puglia and have no power. Meter is giving the above message. Does anyone know what this means please?

thanks

the system is saying you have used more power than the contract allows for the maximum time allowed therefore they have remotely stopped supply it could be a fault the best thing to do is call enel "segnalazioni guasti" you will need POD code (starts with IT.........................) customer number you can get these from your enel bill or by pressing the meter button 

 

 

 

 

 

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Thanks Clint, apparently my supply had been reduced due to an unpaid bill!! I hadn’t received it as I was in the UK and can’t find a way to set up my online account with Enel. Just posted on another thread about this as I’m losing the will to live!!!

cant get past the page asking for a mobile number as I no longer have an Italian SIM and it won’t accept anything! If you have any suggestions I’d be grateful! 

Thanks

lisa

40876F65-1B43-4EEC-B6D3-C6A47F9E6A7D.jpeg

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9 hours ago, lisawilko said:

Thanks Clint, apparently my supply had been reduced due to an unpaid bill!! I hadn’t received it as I was in the UK and can’t find a way to set up my online account with Enel. Just posted on another thread about this as I’m losing the will to live!!!

cant get past the page asking for a mobile number as I no longer have an Italian SIM and it won’t accept anything! If you have any suggestions I’d be grateful! 

Thanks

lisa

40876F65-1B43-4EEC-B6D3-C6A47F9E6A7D.jpeg

when you put the mobile phone no did you put 0044 then drop the 0 from your mobile number? 

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